Account support

Delete your account

This page is for users of the G-TEC eLessons - CBSE Learning app and eLessons Student LMS. A student or their parent/guardian can request deletion of a learning account and associated personal data.

Important: Deleting an account permanently removes access to purchased learning content, lesson progress and the account profile. This action cannot be reversed after the request is completed.

How to request deletion

1. Enter the email address used for the learning account below.
2. Provide the student name so we can identify the correct account.
3. Submit the request. Your email application will open with the request details addressed to our privacy team.
4. We may contact you to verify that you own the account before processing the request.

What we delete

After verification and processing, we delete the learning account and personal information associated with it that is no longer needed, including the account profile, enrolment access and learning progress held for that account.

Information we may retain

We may retain limited information where necessary to comply with legal, tax, accounting, fraud-prevention, security or dispute-resolution obligations. Any retained information is kept only for those purposes and is not used to reactivate the deleted account.

Need help?

If you cannot use the form, email contact@elessons.net with the subject “Account deletion request” and include the account email address and student name. For more details, read our Privacy Policy.